Embroidery Questions

How Long does embroidery take?

After uploading and submitting your order we will process and digitize your logo. Embroidery will typically take 3-5 business days to complete. 

Note: this does not include processing and shipping. 

How much does logo embroidery cost?

Logo setup is a one-time fee of $75. Logo embroidery is a standard $18 per jacket. 

Can you match my logo's colors?

With over 200 thread color options we will do our best to color-match your logo.

whEN will I get my embroidery proofs?

We will send embroidery proofs for all new logos, first-time orders, and logo or embroidery adjustments placed online within 3 business days. Please double-check your e-mail including junk mail if you have not heard from us. 

I got a proof, now what?

Once you have received a logo or embroidery proof, you must respond with approval or if you'd like adjustments. If we do not hear from you within a week of sending embroidery proofs we will push your order into production.  

How do I customize a jacket with embroidery?

Please refer to our step-by-step Customization Tool Guide if you have any issues or questions with embroidery

My embroidered jacket doesn't fit...

Unfortunately, Clement Design USA® cannot accept returns if a product has been embroidered or shows signs of use including, but not limited to, embroidery/personalization, alterations, damage, laundering, odors, stains, or other markings. Learn More