Embroidery Questions


Logo setup is a one-time charge for the conversion of your logo file into a format that our embroidery machine can read. This fee covers the cost of digitizing the logo file. 

It's important to note that the setup fee is a one-time charge and customers will not need to pay it again if the use the same logo design in the future.


How Long does embroidery take?

After uploading and submitting your order we will process and digitize your logo. Embroidery will typically take 3-5 business days to complete. 

Note: this does not include processing and shipping. 


How much does logo embroidery cost?

Logo setup is a one-time fee of $75. Logo embroidery is a standard $18 per jacket. 


Can you match my logo's colors?

With over 200 thread color options we will do our best to color-match your logo.


whEN will I get my embroidery proofs?

We will send embroidery proofs for all new logos, first-time orders, and logo or embroidery adjustments placed online within 3 business days. Please double-check your e-mail including junk mail if you have not heard from us. 


I got a proof, now what?

Once you have received a logo or embroidery proof, you must respond with approval or if you'd like adjustments. If we do not hear from you within a week of sending embroidery proofs we will push your order into production.  


How do I customize a jacket with embroidery?

Please refer to our step-by-step Customization Tool Guide if you have any issues or questions with embroidery


My embroidered jacket doesn't fit...

Unfortunately, Clement Design USA® cannot accept returns if a product has been embroidered or shows signs of use including, but not limited to, embroidery/personalization, alterations, damage, laundering, odors, stains, or other markings. Learn More