Clement Design USA Frequently Asked Questions
Why should I create an account?
You will be able to view your order history, save contact and billing information, as well as view order status. You may also be eligible to receive exclusive promotions and discount codes via your account.
What shipping options are available?
Clement Design® USA ships all orders UPS. If your item is in stock, you should receive a UPS tracking number the same day. Free shipping on orders at or above $300.
How long will it be before I receive my order?
If your item is in stock, and the order is received before 3 p.m. CT, we will ship the same day as the order. Since Clement Design® USA is centrally located — St. Louis, MO, your orders will be delivered to you as soon as 1 to 4 days, depending on your location. Customized products (Embroidery, Logo, or C-YOU customization) may take up to an additional 10-15 business days to ship. Please contact us for specific delivery times.
Where can I find a coupon code or promotional code?
How do I return an item?
You may return merchandise in original condition within 30 days of ship date for replacement, exchange, or full refund. The customer is responsible for shipping costs on returned or exchanged goods. Items returned due to customer error will be assessed a 20% restocking fee. All merchandise must be in original condition (unworn, laundered, stained, etc.) and embroidered or custom made items cannot be returned. To return, contact customer service for return authorization number, obtain return label, and drop off at your nearest UPS drop-off location.
How quickly should I expect a response to my online order?
You should receive a confirmation email once we have received your payment. If you do not see a confirmation email in your inbox, please check your spam folder. If you have not received an email and have successfully submitted payment for your order, please call us at (844) 253.2433, Mon – Fri, 7am-4pm CT, to confirm your order and to confirm that we have your correct email address.
Where can I find the Size Chart?
Right here - Size Chart. If you're unsure about your size, give us a call and we would be happy to help you out.
Where are you located? Do you have a showroom I can visit?
Clement Design® USA is located in St. Louis, Missouri. We have samples of our products and also occasionally host fittings for all chef apparel. If you are a local customer, please call us beforehand to schedule a visit.
How can I contact Clement Design® USA?
We are available by phone, fax, and email Mon – Fri, 7am-4pm CT.
Phone: (844) 253.2433
Fax: (636) 970-7017
I entered the wrong shipping address for my order. How can I change it?
We ship items as quickly as possible, so please call us immediately to correct your shipping address. You can reach us at (844) 253.2433.
I need to cancel my order. Who do I call?
We ship items as quickly as possible, so please call us immediately to cancel your order. We cannot cancel orders that have already been processed and shipped. You can reach us at 1-866.
I’d like to work for Clement Design® USA! Are you hiring?
If you are interested in representing Clement Design® in your region, feel free to reach out! We have opportunities available for regional sales.
If you have other questions, please contact us by email or phone and they will be addressed as quickly as possible. Thank you for choosing Clement Design® USA!