Unfortunately Clement Design USA® only ships to the United States. However, if you are in North or South America and are interested in purchasing, please contact us and have a readily available UPS or FEDEX account for shipping.
If you are located outside of the America's, please visit our store locator to find your nearest distributor.
Why should I create an account?
You will be able to view your order history, save contact and billing information, as well as view order status. This will also subscribe you to our newsletter in which you will receive exclusive promotions and discount codes via email.
CAN I SAMPLE A JACKET BEFORE ORDERING?
If you'd like to sample any of our jackets please read the information provided below.
Our everyday chef uniforms are ideal for a fast-paced work environment, however you'll want to take the fit and sizing into consideration. If you have never worn our jackets you'll notice that they do not completely match what we consider to be US standard sizes.Our tailored fitting jackets typically run a bit small and with that, we commonly suggest sampling your size range before placing any customized jacket order.
Above all measuring your chest and waist against our size chart will help guarantee a correct fit.
Please follow the step below to streamline the sample process
Request a Product Sample: Begin by placing a standard order for the product you wish to sample.
Notify Us: To expedite the return process, please inform us of your intent to sample jackets. You can easily do this by either leaving a note in the cart section during checkout or by contacting our customer support team directly.
Receive the Sample: Once we receive your request, we'll promptly send you the item(s) you'd like to try on.
Try It On: Take your time to evaluate the product's fit, comfort, and quality to ensure it meets your expectations.
Return or Exchange: If the product doesn't meet your requirements, you can either return it to us for a refund, or if you prefer, we can assist you in exchanging it for another product that better suits your needs.
We strive to make the product sampling process as convenient and hassle-free as possible, ensuring that you have the opportunity to experience our quality offerings before making a final decision. Your satisfaction is our priority.
Do you offer a FIT LINE?
If you are looking to outfit your restaurant/kitchen/hotel/casino in Clement Design we recommend you contact us concerning a 'Fit Line'. If you order a fit line, we will send you a discount bundle of whatever jackets you're interested in from size T0 - T6 (we can include smaller or larger sizes upon request).
This will give you the option to have your kitchen staff try on and match sizes perfectly. A 'Fit Line' is a discounted bundle so you save time and money when ordering.
What shipping options are available?
Clement Design® USA ships all orders via USPS or UPS Ground unless specified differently. If your item is in stock, you should receive a tracking number within the next few days via email.
Clement Design® USA only ships to the United States. If you are interested in finding your nearest supplier for Clement Design® Chef Jackets and Apparel please contact us via email or visit this link and select your country.
Next Day Air - If you are interested in rushing your chef jacket order please give us a call or email us. We do not offer next day air as an option online but would be happy to expedite your order and ship same day. We can often fulfill a name/title embroidery and ship same day if your requested items are in stock. All payment must be provided and processed before we start or ship the order.
How long will it be before I receive my order?
If your item is in stock, and the order is received before 12 p.m. CST, we will often ship the same day as the order is placed. Since Clement Design® USA is centrally located in St. Louis, MO, your orders will be delivered to you as soon as 1 to 4 days, depending on your location.
Customized products (Embroidery, Logo, or C-YOU customization) may take up to an additional 5-14 business days to ship. Please contact us for specific delivery times if you'd like more information on your order.
Due to the wide range of selection and variants of each item, it is possible that we may not have your size or specific item in stock. You will be notified upon the processing of your order and we will provide more information in regards to shipping your package. Backordered items may take an additional 10-15 business days to arrive.
All prices are subject to change at any time, without notice.
How do I return an item?
At Clement Design USA®, customer satisfaction is our top priority. We are happy to accept returns on some products such as non-embroidered, non-altered or original condition items within 30 days of ship date for replacement, exchange, or full refund. Unfortunately, Clement Design USA® cannot accept returns if a product has been embroidered or shows signs of use including, but not limited to, embroidery/personalization, alterations, damage, laundering, odors, stains, or other markings.
Please use our size chart to measure your chest, and waist before placing your customized order.
Additionally, Clement Design USA® cannot accept returns on products considered Personal Protection Equipment (PPE) including, but not limited to, our restaurant face masks. Please note, the customer is responsible for shipping costs on returned or exchanged goods.
All merchandise must be in its original packaging. If your return items show signs of use or wear, you will be notified, the item will be returned to you, and no refund will be issued. All applicable sales may be subject to a 5% credit card processing fee.
If you purchased through a trusted partner, please contact them directly for returns or exchanges. We cannot accept returns on items purchased through a third party.
Any order that is placed and subsequently cancelled, amended, or partially returned is subject to a 5% processing fee.
If you have questions about an item or exchange, please contact customer service at (636) 278-1952.
Clement Design USA 46 Worthington Access Drive, Suite F Maryland Heights, MO 63043
Include the original invoice and a note stating what you'd like us to do with your return e.g. replace items with different sizes, provide a full refund, substitute specific items.
Where can I find a coupon code or promotional code?
Follow us on facebook, twitter, and instagram for product insights, promotions, as well as distribution of discount codes. In addition, sign up for our newsletter (via the bottom of our home page) for promotional codes, special savings, and monthly updates!
Notice: we do not spam your e-mail, we will often send one or two promotions a month.
How do I know I'm getting quality?
Check the tag. On every single jacket you'll see " made in EU we create our jackets using the highest quality materials in France, the food capital of the world. In addition, all of our jackets are created alongside, and inspired by chefs in the industry. That means we are creating chef wear with the consumer mind.
Our poly-cotton materials, included in most jackets, are stain resistant and easy to clean which will add even more years to the life of your jacket(s).
Our chef apparel will last you years, compare that to a normal chef jacket you'd spend $20 - $30 dollars on. These will often last you a couple months. Our cheapest introduction jackets are made with the same high quality materials as every other product we offer. When considering the manufacturing process of chef wear, Clement Design USA® uses the best practices around. Don't just take it from us though.
"Thanks for making the best uniforms on planet" - Kriss Harvey
"I have a jacket since I started pastry, like 16 years! Only the color change a bit, not so white now but still good." - Sylvain Marrari
"Clement is the best, my last jacket lasted me 6 years" - Olivier Gaupin
"Your uniform is the best for sure and I am happy to wear it!" - Saba Janjgava
Don't just take it from us and the couple satisfied chefs above. Try Clement Design® for yourself and never look for another chef apparel brand again. If you want to try a sample, we accept (non-customized) returns for a full refund.
Do you have the embroidery color I need?
We only offer the most popular embroidery colors on our website, we have over 200 thread colors available in-house for your embroidery needs. If you need a specific pantone color for your logo we can match it with our Madeira Poly Neon No. 40 color pallet.
How quickly should I expect a response to my online order?
You should receive a confirmation email once we have received your payment. If you do not see a confirmation email in your inbox, please check your spam folder. If you have not received an email and have successfully submitted payment for your order, please call us at (636) 278-1952, Mon – Thurs, 8:30am-3:30pm CST and Fri 8:30am-12pm CST to confirm your order.
We are not in the office Saturday or Sunday however you should receive a confirmation email when placing an order.
Where can I find the Size Chart?
Our size chart is accessible by following this link. If you're unsure about your size, give us a call and we would be happy to help you out. Please note that European sizes and cuts tend to run a little smaller than traditional clothing and sizes produced in America.
Where are you located? Do you have a showroom I can visit?
Clement Design® USA is located in St. Louis, Missouri. We have samples of our products and also occasionally host fittings for all chef apparel. If you are a local customer or visiting our city, please stop by to try out our selection of chef apparel and meet our team! You can also find us at special events such as the Fancy Food Show in New York or the National Restaurant Association show in Chicago.
How can I contact Clement Design® USA?
We are available by phone and email Mon – Fri, 8:30am-3:30pm CST Mon-Thurs and 8:30-12pm CST Fri.
United States Shoppers: (636) 278-1952
I entered the wrong shipping address for my order. How can I change it?
We ship items as quickly as possible, so please call or email us immediately to correct your shipping address.
I need to cancel my order. Who do I call?
Please call or email us immediately to confirm cancellation of your order. We cannot cancel orders that have already been processed and shipped.
I’d like to work for Clement Design® USA! Are you hiring?
If you are interested in representing Clement Design® in your region, feel free to reach out! We may have opportunities available for regional sales.
If you have other questions, please contact us by email or phone and they will be addressed as quickly as possible.
Thank you for choosing Clement Design USA®!