How do I return an item?
At Clement Design USA®, customer satisfaction is our top priority. We are happy to accept returns on some products such as non-embroidered, non-altered or original condition items within 30 days of ship date for replacement, exchange, or full refund. Unfortunately, Clement Design USA® cannot accept returns if a product has been embroidered or shows signs of use including, but not limited to, embroidery/personalization, alterations, damage, laundering, odors, stains, or other markings.
Additionally, Clement Design USA® cannot accept returns on products considered Personal Protection Equipment (PPE) including, but not limited to, our restaurant face masks. Please note, the customer is responsible for shipping costs on returned or exchanged goods.
All merchandise must be in its original packaging. If your return items show signs of use or wear, you will be notified, the item will be returned to you, and no refund will be issued. All applicable sales are subject to a 20% restocking fee.
If you purchased through a trusted partner, please contact them directly for returns or exchanges. We cannot accept returns on items purchased through a third party.
Any order that is placed and subsequently cancelled, amended, or partially returned is subject to a 5% processing fee.
If you have questions about an item or exchange, please contact customer service at (844) 253.2433.
To initiate your return please mail item(s) back to us at the address below.
Clement Design USA 46 Worthington Access Drive, Suite F Maryland Heights, MO 63043
Please try to include the original invoice and a note stating what you'd like us to do with your return e.g. replace items with different sizes, provide a full refund, substitute specific items.